Israeli attacks leave at least 20 dead in Gaza
By Rodrigo Santos Andrade
The Canada Revenue Agency (CRA) says it has met its goal of answering 70% of calls following a 100-day service improvement plan, up from just 35%. However, Assistant Commissioner Melanie Serjak admits answering every call is “not sustainable” for the taxpayer. CTV’s Kimberley Fowler reports on the new digital tools designed to divert calls, while Marc Brière of the Union of Taxation Employees calls the hiring blitz a “band-aid solution” that hasn’t been tested during peak tax season.
