Behind the scenes with ICA’s new passport delivery robots

0 January 4, 2026 23:48

It now takes about five minutes to collect a new passport or identification card via the Immigration and Checkpoints Authority’s (ICA) self-collection kiosks, compared with 11 minutes in the past.

The time savings are thanks to robots, which zip around storage shelves to retrieve these documents and deliver them to the kiosks.

More than 100 of these disc-shaped devices are part of ICA’s integrated smart document management system (iSMART), launched in July 2025.

READ MORE: https://www.straitstimes.com/singapore/collecting-your-passport-and-ic-takes-just-5-minutes-with-icas-new-robots

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